Restore Your Health, LLC. Digital Product Return Policy
Thank you for purchasing digital products from Restore Your Health, LLC. I strive to create high-quality digital content and a positive customer experience. Please read this policy carefully before making a payment.
General Policy:
Due to the nature of digital products, which can be immediately downloaded and used, I generally do not offer refunds or returns on digital purchases. This policy regarding non-tangible items is under Google Merchant Center guidelines.
Exceptions:
While refunds are generally not offered, I will consider exceptions under the these circumstances:
- Product Defect or Malfunction: If you experience a technical issue that prevents you from accessing or properly using the purchased digital product, and I cannot resolve the issue after providing technical support, I may issue a refund or replacement. You must notify me of the issue within 3 days of the purchase date.
- Product Misrepresentation: If the digital product significantly deviates from its description on my website, I will review the situation and may offer a refund or replacement. You must notify me of the issue within 3 days of the purchase date.
- Duplicate Purchase: If you accidentally purchase the same digital product more than once, please contact me immediately. I will verify the duplicate purchase and issue a refund for the extra copy.
- Legal Requirements: Where required by law in your jurisdiction, we will adhere to all applicable consumer rights and refund policies. This policy does not exclude or limit any legal rights you may have.
Process for Requesting a Refund or Replacement:
To request a refund or replacement under one of the exceptions listed above, please follow these steps:
- Contact Me: Email me at info@restoreyourbodyhealth.com or use the contact form on my website at www.restoreyourbodyhealth.com.
- Provide Information: In your request, please include the following information:
- Your order number
- The name of the digital product
- A detailed explanation of the issue you are experiencing
- Any relevant screenshots or documentation
- Troubleshooting: I will attempt to troubleshoot the issue with you. Please be prepared to cooperate with my instructions.
- Review and Decision: I will review your return and any supporting documentation and let you know my decision. I aim to respond to all requests within one business day.
Refund Method:
If a refund is approved, it will be issued to the original method of payment. Please allow 3-5 business days for the refund to show up in your account.
Policy Changes:
I reserve the right to change this return policy at any time. Any changes will be posted on my website. Please review this policy periodically for updates.
Contact Information:
If you have any questions about this return policy, please contact us at:
Restore Your Health, info@restoreyourbodyhealth.com
Restore Your Health, LLC Return Policy – Tangible Items
This section applies to all physical products Restore Your Health, LLC purchases. Please read this policy carefully before making a purchase.
General Policy:
I want you to be completely satisfied with your purchase. If you are unhappy with your tangible item for any reason, you may return it within 7 days of the delivery date for a refund or exchange, subject to the conditions outlined below.
Conditions for Returns:
- Item Condition: The item must be returned in its original condition, with all original packaging, tags, and accessories included. Items that are damaged, used, altered, or missing parts may not be eligible for a full refund or exchange.
- Proof of Purchase: A valid proof of purchase (e.g., order confirmation, receipt) is required for all returns and exchanges.
- Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped). I recommend using a trackable shipping method to ensure that I receive your return.
- Exclusions: Certain items may not be eligible for return or exchange due to hygiene reasons or other specific restrictions. These items will be clearly marked on the product page.
- Damaged Items: If you receive a damaged item, please contact me immediately (within 48 hours of delivery) and provide photos of the damage to the product and the packaging. We will work with you to resolve the issue, which may involve a replacement, repair, or refund.
Process for Returning a Tangible Item:
- Contact Us: Email me at info@restoreyourbodyhealth.com or use the contact form on my website by clicking the link above to initiate the return process. Please include your order number, the name of the item you wish to return, and the reason for the return.
- Return Authorization: I will provide you with a return authorization (RA) number and instructions on how to return the item. Do not return any items without an RA number.
- Packaging: Carefully package the item to prevent damage during shipping. Include all original packaging, tags, and accessories.
- Shipping: Ship the item to the address in the return authorization instructions.
- Inspection and Processing: Once we receive your return, we will inspect the item to ensure it meets the conditions outlined above. If the return is approved, we will process your refund or exchange within 7-10 business days.
Refund Method:
If a refund is approved, it will be issued to the original method of payment. Please allow 7-10 business days for the refund to appear in your account.
Exchanges:
If you would like to exchange an item, please indicate the item you would like to receive in exchange when you contact us to initiate the return process. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.